Banned for Payment Fraud - Guild Wars Forums

The Mad Addict · Mar 13, 2010, 09:45 PM // 21:45

I tried to log on a while ago and it said I was permanently banned for "Payment Fraud" when I have used the same credit card a couple of times, and when I made my purchase yesterday it didn't say anything.... I emailed the support team but it always takes a long time for them to get back to anyone. Is there a phone number I can call or anything? Thanks.

**cosyfiep** · Mar 13, 2010, 10:03 PM // 22:03

its a weekend....no one will be there to answer your phone call. Best bet is to wait until monday and see what transpires with your email. (have you updated your support ticket with the requested information that they may have asked for??)

Hengis · Mar 13, 2010, 11:05 PM // 23:05

A friend of mine who has been playing GW for three years was banned this evening for exactly the same reason after buying a storage pane and pet unlock pack. To say she is fuming would be an understatement.

Of course I have advised her to raise a support ticket and pointed her to Gailles page and the previous threads here about this sort of thing, but it looks like the payment system may have had yet another of its fairly regular problems.

Kumu Honua · Mar 13, 2010, 11:59 PM // 23:59

They need to fix this crap.

However people need to stop buying stuff during the weekends when there's no support to be had too.

Maybe Anet shouldn't ban over the weekends in favor of waiting till Monday in case their bans are FAILbans.

PΛUL · Mar 14, 2010, 12:26 AM // 00:26

code = 045 payment fraud, joke.

The Mad Addict · Mar 14, 2010, 01:46 AM // 01:46

I bought it on Friday. But anyways will they fix this or what?

Kumu Honua · Mar 14, 2010, 01:59 AM // 01:59

Friday is the weekend. Friday, Saturday, Sunday. Consider those to be zero support days.

Will they fix it? Yeah, probably sometime on Monday, you will get responses to the support request.

The Mad Addict · Mar 14, 2010, 02:26 AM // 02:26

O cool and yea I guess it is considered the weekend but the telephone support is open Monday-Friday.

The Mad Addict · Mar 16, 2010, 12:06 AM // 00:06

Ok well I got an email today and was unbanned plus they didn't charge the card because they made the mistake.

Korlic1115 · Mar 16, 2010, 12:25 AM // 00:25

Happened to me. I sent ina ticket no response. I ended up having to call. I guess there is some glitch where once you buy over a limit of things in a certain span it thinks you stole the card. Unlike you though, they made me pay for the thing I wanted again.

Mar 13, 2010, 09:45 PM // 21:45	#1
The Mad Addict Frost Gate Guardian Join Date: Jun 2008 Location: Bangladesh Guild: [SOUL] Profession: W/D	Banned for Payment Fraud I tried to log on a while ago and it said I was permanently banned for "Payment Fraud" when I have used the same credit card a couple of times, and when I made my purchase yesterday it didn't say anything.... I emailed the support team but it always takes a long time for them to get back to anyone. Is there a phone number I can call or anything? Thanks.

Mar 13, 2010, 10:03 PM // 22:03	#2
cosyfiep are we there yet? Join Date: Dec 2005 Location: in a land far far away Guild: guild? I am supposed to have a guild? Profession: Rt/	its a weekend....no one will be there to answer your phone call. Best bet is to wait until monday and see what transpires with your email. (have you updated your support ticket with the requested information that they may have asked for??) __________________ where is the 'all you can eat' cookie bar?

Mar 14, 2010, 12:26 AM // 00:26	#5
PΛUL Pre-Searing Cadet Join Date: Mar 2010 Location: poppin cherries Guild: Double Stuffed Cookies [OrEo] Profession: W/E	code = 045 payment fraud, joke. Last edited by PΛUL; Mar 16, 2010 at 01:03 AM // 01:03..

Mar 13, 2010, 11:05 PM // 23:05	#3
Hengis Wilds Pathfinder Join Date: Apr 2006 Location: London Guild: Better Than Life (BTL) Profession: R/	A friend of mine who has been playing GW for three years was banned this evening for exactly the same reason after buying a storage pane and pet unlock pack. To say she is fuming would be an understatement. Of course I have advised her to raise a support ticket and pointed her to Gailles page and the previous threads here about this sort of thing, but it looks like the payment system may have had yet another of its fairly regular problems.

Mar 13, 2010, 11:59 PM // 23:59	#4
Kumu Honua Jungle Guide Join Date: Feb 2008	They need to fix this crap. However people need to stop buying stuff during the weekends when there's no support to be had too. Maybe Anet shouldn't ban over the weekends in favor of waiting till Monday in case their bans are FAILbans.

Mar 14, 2010, 01:46 AM // 01:46	#6
The Mad Addict Frost Gate Guardian Join Date: Jun 2008 Location: Bangladesh Guild: [SOUL] Profession: W/D	I bought it on Friday. But anyways will they fix this or what?

Mar 14, 2010, 01:59 AM // 01:59	#7
Kumu Honua Jungle Guide Join Date: Feb 2008	Friday is the weekend. Friday, Saturday, Sunday. Consider those to be zero support days. Will they fix it? Yeah, probably sometime on Monday, you will get responses to the support request.

Mar 14, 2010, 02:26 AM // 02:26	#8
The Mad Addict Frost Gate Guardian Join Date: Jun 2008 Location: Bangladesh Guild: [SOUL] Profession: W/D	O cool and yea I guess it is considered the weekend but the telephone support is open Monday-Friday.

Mar 16, 2010, 12:06 AM // 00:06	#9
The Mad Addict Frost Gate Guardian Join Date: Jun 2008 Location: Bangladesh Guild: [SOUL] Profession: W/D	Ok well I got an email today and was unbanned plus they didn't charge the card because they made the mistake.

Mar 16, 2010, 12:25 AM // 00:25	#10
Korlic1115 Ascalonian Squire Join Date: May 2009 Location: WI/IL Guild: Zealots of the Shiverpeak [ZoS] Profession: W/	Happened to me. I sent ina ticket no response. I ended up having to call. I guess there is some glitch where once you buy over a limit of things in a certain span it thinks you stole the card. Unlike you though, they made me pay for the thing I wanted again.